Internal resistance is often the biggest hurdle to business transformation. As a consultant, I’m much more likely to hear conversations around apps, integrations and workflows than organization, roles and change.

The biggest challenges I have faced on programs and projects are always to do with people, but most organisations talk about these challenges behind closed doors, with little chance of any change in this respect.

My work with Value Chains, Business Conversations, Service Blueprints and Business Process Models (BPMN) is very helpful in clarifying the value added by different departments and roles, and helps organizations consider how they can tune their organizational structure, positions, roles and KPIs so that things flow more easily, with less friction.

Renewing your applications, creating a workflow layer and integrating applications cannot be done independently of organizational design and with consideration of organizational resistance and change management if you want a good result.

Call me in Australia on (+61) 0483 891 835, message me on LinkedIn or email me at st***@********ss.expert to start a conversation about really improving your operations.

Meanwhile, enjoy this video from AntlerBoy, called “The Local Government Transformation Song“.