Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy. Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …
Improving Operational Excellence is an interesting task Read More »
There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming about that has capabilities around integration, throw and catch events; then the lowest is a partial BPMN implementation that is using BPMN as a booster to get attention. It’s basically …
Are you choosing a BPM platform – here are some players! Read More »
There’s an article getting a bit of interest that is titled “NSW govt makes its first regulation machine-readable”. Some are reacting and saying “Cool, it’s coding!”. Yes it is, sort of, guys; but not as you might know it! Add to that, it’s part of a Wonderful World Of Notations and Standards: so let’s go …
You’ve got to excel at something! Q. What does JetStar concentrate on? A. Efficiency, followed by Product Leadership Q. What does David Jones concentrate on? A. Product Leadership and Customer Intimacy You can’t do all three of these. What you do defines the shape of your organisation. I’ve consulted with many businesses over the years …
You’ve got to excel at something – consult Treacey-Wiersema’s method! Read More »
Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …
Streak CRM for Gmail is a great tool for small business Read More »
I’ve been watching a video on modelling approach for Enterprise Business Architecture. The presenter comes from a university research background. It’s refreshing to see someone who understands this territory well presenting on this subject matter. To me, it’s not rocket science; it’s intuitive at this stage, but I must remember it took me years to consume …
Finding a Modelling Approach that provides Business Value Read More »
The SAFE Agile Framework is such a good thing. Whilst my early exposure to Agile was encouraging as far as innovation and rapid turnaround, I also saw a disregard for architecture. An early pilot in a large organisation I was in re-wrote name and address validation when it was already available: identified in the architecture …
My new tagline for The Process Expert is “Helping your business gain operational efficiency and better your customer service”, which focuses more clearly on operational efficiency and customer service by dropping product & service improvement. Why the change? Because I realised my consulting was set toward two of the three disciplines I’ve commonly talked about for …
I’ll help your business gain Operational Efficiency and better your Customer Service Read More »
I was in Silicon Valley in 2005. I went to Intalio, but also met some execs at PeopleSoft. What really floored me back then was the way the Americans invest in projects, willing to write off 9 out of 10 because if they picked well, the 10th would give them a nice big return. I’d …
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