Are you really committed at your workplace? * Do you really have your customer’s interests at heart? * Are you committed to your employer and willing to put yourself on the line for their sake? * Are you brave enough to be honest when it counts? Being in my early 60s now, I’m not up …
The Process Expert’s Cycle of Framework Development The Process Expert’s perception of the Cycle of Framework Development is that it goes from concept through to a possibly self-inflicted death!. conceptdevelopmentInitial AdoptionBringing with it initial buy-inIdeas!and with the ideas come people and therefore rapid enhancementClick Heremass adoptionand when mass adoption occurs, clarity and focus get harder …
Disorder is the author of confusion. If you want your business operations to be efficient and customers to be happy with excellent customer service, you need to do “Business By Design”. That means BPM and Business Dashboards. The Forrester Wave for Digital Process Automation has included Bonita BPM in their most recent report. I have …
It always makes me draw a breath when I hear people say the work of a Business Analyst involves technology. It demonstrates a lack of understanding and architecture. Look at the the following survey from LinkedIn, after over 400 respondents gave their opinion! The true art of Business Analysis The true art of Business Analysis …
There’s been a lot of outsourcing in recent history, first to Australian firms, then to overseas ones. First with low value tasks, then with higher value ones. Masses of commoditised tasks are outsourced. Australian businesses have outsourced to telephone canvassers, marketers and customer support teams. India and Philippines have been dominant in this respect. When …
Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the first BPMN standard, have sat on an expert panel at QUT in Brisbane, Australia and was featured recently in a Process Pioneers podcast. I use BPMN to not only define …
There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming about that has capabilities around integration, throw and catch events; then the lowest is a partial BPMN implementation that is using BPMN as a booster to get attention. It’s basically …
Are you choosing a BPM platform – here are some players! Read More »
There’s an article getting a bit of interest that is titled “NSW govt makes its first regulation machine-readable”. Some are reacting and saying “Cool, it’s coding!”. Yes it is, sort of, guys; but not as you might know it! Add to that, it’s part of a Wonderful World Of Notations and Standards: so let’s go …
You’ve got to excel at something! Q. What does JetStar concentrate on? A. Efficiency, followed by Product Leadership Q. What does David Jones concentrate on? A. Product Leadership and Customer Intimacy You can’t do all three of these. What you do defines the shape of your organisation. I’ve consulted with many businesses over the years …
You’ve got to excel at something – consult Treacey-Wiersema’s method! Read More »
Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …
Streak CRM for Gmail is a great tool for small business Read More »
“BEATING THE BUSINESS BUGS” business briefings This briefing will walk you through the value chain of activities necessary to get control of and improve your business processes. I’ll give you methods to look at and some free tools available on the web that can help you. By the end of this briefing, you’ll look at your business operations with fresh …
“Beating The Business Bugs” Business Briefings now booking Read More »
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