It always makes me draw a breath when I hear people say the work of a Business Analyst involves technology. It demonstrates a lack of understanding and architecture. Look at the the following survey from LinkedIn, after over 400 respondents gave their opinion! The true art of Business Analysis The true art of Business Analysis …
There’s been a lot of outsourcing in recent history, first to Australian firms, then to overseas ones. First with low value tasks, then with higher value ones. Masses of commoditised tasks are outsourced. Australian businesses have outsourced to telephone canvassers, marketers and customer support teams. India and Philippines have been dominant in this respect. When …
Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the first BPMN standard, have sat on an expert panel at QUT in Brisbane, Australia and was featured recently in a Process Pioneers podcast. I use BPMN to not only define …
“BEATING THE BUSINESS BUGS” business briefings This briefing will walk you through the value chain of activities necessary to get control of and improve your business processes. I’ll give you methods to look at and some free tools available on the web that can help you. By the end of this briefing, you’ll look at your business operations with fresh …
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Nine Out Of Ten Businesses Struggle With Business Bugs! Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business. These …
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