process improvement

Improving Operational Excellence is an interesting task

Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy.  Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …

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Beating The Business Bugs

Beating The Business Bugs!

Nine Out Of Ten Businesses Struggle With Business Bugs! Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business. These …

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