“In weak companies politics win, in strong companies best ideas win”. (Steve Jobs). I have worked in a truly innovative culture and really loved it! Back in 1998 I worked with a boutique web development company called Zivo Internet. I had reskilled from IBM MVS Mainframe to the Microsoft ASP & VB6 platform a couple …
Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy. Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …
Improving Operational Excellence is an interesting task Read More »
Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …
Streak CRM for Gmail is a great tool for small business Read More »
Nine Out Of Ten Businesses Struggle With Business Bugs! Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business. These …
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