Steve Barnes is "The Process Expert"
We Got Communication Covered! (?) We have TEAMS We have Zoom We have Google Workspace There is so much communication software now that it’s easy to get slammed like Facebook and get glazed eyes whilst you are scrolling through content even in your own company! The secret to good communication is knowing what people need …
Disorder is the author of confusion. If you want your business operations to be efficient and customers to be happy with excellent customer service, you need to do “Business By Design”. That means BPM and Business Dashboards. The Forrester Wave for Digital Process Automation has included Bonita BPM in their most recent report. I have …
It always makes me draw a breath when I hear people say the work of a Business Analyst involves technology. It demonstrates a lack of understanding and architecture. Look at the the following survey from LinkedIn, after over 400 respondents gave their opinion! The true art of Business Analysis The true art of Business Analysis …
There’s been a lot of outsourcing in recent history, first to Australian firms, then to overseas ones. First with low value tasks, then with higher value ones. Masses of commoditised tasks are outsourced. Australian businesses have outsourced to telephone canvassers, marketers and customer support teams. India and Philippines have been dominant in this respect. When …
Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the first BPMN standard, have sat on an expert panel at QUT in Brisbane, Australia and was featured recently in a Process Pioneers podcast. I use BPMN to not only define …
Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy. Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …
Improving Operational Excellence is an interesting task Read More »
There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming about that has capabilities around integration, throw and catch events; then the lowest is a partial BPMN implementation that is using BPMN as a booster to get attention. It’s basically …
Are you choosing a BPM platform – here are some players! Read More »
There’s an article getting a bit of interest that is titled “NSW govt makes its first regulation machine-readable”. Some are reacting and saying “Cool, it’s coding!”. Yes it is, sort of, guys; but not as you might know it! Add to that, it’s part of a Wonderful World Of Notations and Standards: so let’s go …
You’ve got to excel at something! Q. What does JetStar concentrate on? A. Efficiency, followed by Product Leadership Q. What does David Jones concentrate on? A. Product Leadership and Customer Intimacy You can’t do all three of these. What you do defines the shape of your organisation. I’ve consulted with many businesses over the years …
You’ve got to excel at something – consult Treacey-Wiersema’s method! Read More »
Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …
Streak CRM for Gmail is a great tool for small business Read More »
I’ve been watching a video on modelling approach for Enterprise Business Architecture. The presenter comes from a university research background. It’s refreshing to see someone who understands this territory well presenting on this subject matter. To me, it’s not rocket science; it’s intuitive at this stage, but I must remember it took me years to consume …
Finding a Modelling Approach that provides Business Value Read More »
The SAFE Agile Framework is such a good thing. Whilst my early exposure to Agile was encouraging as far as innovation and rapid turnaround, I also saw a disregard for architecture. An early pilot in a large organisation I was in re-wrote name and address validation when it was already available: identified in the architecture …
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