Lateral Thinking Wins The Day
The 1971 Sydney to Hobart Yacht Race saw a car in the water in Sydney Harbour. Lateral thinking is a trait of Aussies, but also if entrepreneurs worldwide.
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The Process Expert to be an expert trainer for TIBAI
I am pleased to announce I have been invited by Mohammad Abu-Hammour to be an expert trainer for the TIBAI – The International Business Agility Institute, presenting their Agile Processes and Agile Technology perspectives, which compliment other perspectives such as Agile Finance and Agile Organisation. A long time colleague of mine, Dr. Irena Yashin-Shaw teaches …
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Is This Delivering Value?
It’s always good to look back after running training and do a bit of a ‘post-delivery review’. Feedback sheets are important of course, but many people rush filling them in. I find the best feedback is conversations with individuals. I ask during the course questions like: “Is this delivering for you?””Is this addressing your problems?””Are …
Framework Dynamics
The Process Expert’s Cycle of Framework Development The Process Expert’s perception of the Cycle of Framework Development is that it goes from concept through to a possibly self-inflicted death!. conceptdevelopmentInitial AdoptionBringing with it initial buy-inIdeas!and with the ideas come people and therefore rapid enhancementClick Heremass adoptionand when mass adoption occurs, clarity and focus get harder …
Communication is Key?
We Got Communication Covered! (?) We have TEAMS We have Zoom We have Google Workspace There is so much communication software now that it’s easy to get slammed like Facebook and get glazed eyes whilst you are scrolling through content even in your own company! The secret to good communication is knowing what people need …
BPM: Value & Functionality; Horses for Courses
Disorder is the author of confusion. If you want your business operations to be efficient and customers to be happy with excellent customer service, you need to do “Business By Design”. That means BPM and Business Dashboards. The Forrester Wave for Digital Process Automation has included Bonita BPM in their most recent report. I have …
The real value of a Business Analyst
It always makes me draw a breath when I hear people say the work of a Business Analyst involves technology. It demonstrates a lack of understanding and architecture. Look at the the following survey from LinkedIn, after over 400 respondents gave their opinion! The true art of Business Analysis The true art of Business Analysis …
I CHALLENGE YOU TO MAKE A DIFFERENCE
There’s been a lot of outsourcing in recent history, first to Australian firms, then to overseas ones. First with low value tasks, then with higher value ones. Masses of commoditised tasks are outsourced. Australian businesses have outsourced to telephone canvassers, marketers and customer support teams. India and Philippines have been dominant in this respect. When …
Process Understanding Promotes Task Efficiency
Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the first BPMN standard, have sat on an expert panel at QUT in Brisbane, Australia and was featured recently in a Process Pioneers podcast. I use BPMN to not only define …
Improving Operational Excellence is an interesting task
Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy. Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …
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Are you choosing a BPM platform – here are some players!
There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming about that has capabilities around integration, throw and catch events; then the lowest is a partial BPMN implementation that is using BPMN as a booster to get attention. It’s basically …
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When Notations and Standards Become Real
There’s an article getting a bit of interest that is titled “NSW govt makes its first regulation machine-readable”. Some are reacting and saying “Cool, it’s coding!”. Yes it is, sort of, guys; but not as you might know it! Add to that, it’s part of a Wonderful World Of Notations and Standards: so let’s go …