The ITIL 4 Big Picture: Connecting Key Concepts
The Process Expert's BLOG
Steve Barnes

The Real Value Of ITIL 4

How does ITIL 4 fit with sound conceptual business modeling? How do concepts like Value Streams and Services translate from holistic models into ITIL? You may be pleasantly surprised. Read my commentary and watch this concise video.

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February 25, 2025 No Comments
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Steve Barnes

AI Governance?

There is quite a good explanation of AI steps and components in this video. As an architect, I am interested in foundation models, which in

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September 10, 2024 No Comments
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Steve Barnes

The importance of Workflow

Adobe and Forbes Insights conducted a survey of more than 500 senior digital and technology executives from North America and Europe. The goal of the study was

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September 10, 2024 No Comments
About The Process Expert, Launceston, Tasmania, Australia

The Process Expert is based in Launceston Tasmania, Australia and consulting in Launceston & Hobart as well as Melbourne, Sydney and Brisbane. I am available overseas by special arrangement and increasingly work over the Internet and use video conferencing.

The Process Expert specialises in comprehensive business analysis and process improvement solutions. As a seasoned business analyst, I work with senior management and operational staff and am dedicated to helping businesses achieve operational excellence through strategic insights and tailored solutions. 

Services in Launceston and Tasmania, Melbourne, Sydney and Brisbane (and elsewhere by special arrangement):

  • Management Consulting
  • Stakeholder Consensus Workshops
  • Business Improvement Mentoring
  • Business Strategy
  • Organisational Design
  • Enterprise Business Architecture
  • Business Process Improvement
  • Application Architecture
  • Integration Design
  • Workflow Optimization and Efficiency
  • Workflow Automation
  • Business Process Design using BPMN
  • Process Hierarchy Analysis
  • Live BPMN process design workshops
  • Value Chain Workshops
  • Business Interaction Models
  • BPMN Conversation Diagrams
  • Interaction Design. including Customer Service Blueprints
  • Hyperautomation Solutions
  • Onboarding Process Design & Automation
  • CRM Design, Selection and Implementation
  • ADONIS enterprise architecture 
  • Comprehensive Business Analysis Services
  • Data Analysis and Insights
  • Semantic Layer Design
  • Service Bus Design
  • Market Analysis for Local Businesses
  • Business Strategy Development
  • Competitive Analysis and Market Positioning


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The Process Expert
mob +61 483 891 835