BPM: Value & Functionality; Horses for Courses
Disorder is the author of confusion. If you want your business operations to be efficient and customers to be happy with excellent customer service, you
March 8, 2022
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The real value of a Business Analyst
It always makes me draw a breath when I hear people say the work of a Business Analyst involves technology. It demonstrates a lack of
January 18, 2022
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I CHALLENGE YOU TO MAKE A DIFFERENCE
There’s been a lot of outsourcing in recent history, first to Australian firms, then to overseas ones. First with low value tasks, then with higher
November 3, 2021
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Process Understanding Promotes Task Efficiency
Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the
October 4, 2021
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Improving Operational Excellence is an interesting task
Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service
September 10, 2021
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Are you choosing a BPM platform – here are some players!
There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming
November 24, 2020
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When Notations and Standards Become Real
There’s an article getting a bit of interest that is titled “NSW govt makes its first regulation machine-readable”. Some are reacting and saying “Cool, it’s
October 8, 2020
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You’ve got to excel at something – consult Treacey-Wiersema’s method!
You’ve got to excel at something! Q. What does JetStar concentrate on? A. Efficiency, followed by Product Leadership Q. What does David Jones concentrate on?
October 2, 2020
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Streak CRM for Gmail is a great tool for small business
Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is
March 27, 2020
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