Your Business Transformation Expert
DRIVE BUSINESS VALUE
DO MORE WITH LESS
DELIVER MORE QUICKLY
The Process Expert helps Tasmanian and Australian mainland organisations with business transformation. I work with senior management and operational staff to identify and target problems with a strategic, framework oriented approach that provides ongoing value to my customers.
My communication and stakeholder management skills are significant keys to my success!
My live-modelling workshops get everything on the board and connected so management can see how their business is really working and how to fix what’s broken and improve what’s not.
I work closely with my clients. Feedback constantly shows they appreciate the skills, focus and consistency of an expert consultant, and highly value the mentoring they get whilst rubbing shoulders.
Results speak for themselves! Let me show you what’s possible.
Services
Digital Transformation Program Design
Evaluate the cost/benefit of proposed business improvement and technology initiatives and shape a program is change to realise strategic goals
Project Requirements Elicitation
Many Digital Transformation projects fall short because they don't consider the business requirements carefully enough. I workshop and interview your staff and build a clear model of your business requirements so it can be used as a baseline to compare against application offerings or to drive custom software development or NO-CODE development
Digital Twin Modelling
Development of a Digital Twin that models your organisation, processes and applications, showing problems & risks, opportunities and initiatives.
Business Transformation Envisioning
Where is your business now and where does it need to be to fulfil your business strategy. I evaluate your current operations against your strategy and recommend changes to your organisation, processes, applications and business intelligence to help you realise your goals
Application Architecture Inquiry & Design
How do your applications work together? Does it make sense? The benefit of an external set of eyes can be significant in this space, giving you clarity you have never had before!
Enterprise Gap Analysis
Where are the gaps in your enterprise? Where are you falling down? Where are you inefficient or notr serving your customers well? I will help you find out!
Business Process Design
Designing business processes is one of my favourite things! BPMN 2.0 has a rich palette to express complete business operations and I will workshop with you to design great processes to improve your organisation!
Business Process Automation Platform Selection
Platforms vary, but unless you have experience with several, you can miss important features when evaluationg them. I will help you pick a good one.
Business Process/Workflow Automation
I love seeing processes come to life in a business process automation platform. This is exciting technology! If you have modelled your proposed automations, how do you go about it? I have been through issues related to BPMS adoption before and know some of the likely issues and pitfalls. I'll help you run a pilot project to prove the platform meets both current and anticipated needs.
Customer Experience Strategy
How do your customers experience your organisation? What are their expectations? Are these based on your own media or the way you present yourselves digitally? What can be done to optimise the Customer Experience and boost your reputation and customer retention?
Baseline Architecture
Business Architecture, with thirty years experience
NO-CODE Platform Selection
NO-CODE platforms are rapidly growing in number and capability. I have used and review a number of platforms and understand the nauances amongst them. Picking the right horse in this race is not an easy matter, but having a business architect who understands technology on your side increases your chance of success. I'll help you pin your requirements, evaluate platforms and select a winner, then help you trial the platform.
"Stephen's proficiency in stakeholder management has been a pleasure to witness."
Tasmania Police. 2023
Project Manager
Providing Great Value
Expert Knowledge
My expert knowledge extends to BPMN and UML, Enterprise Business Architecture concepts and tooling, CRM, Service Management design, business
process design and automation, semantic layers, service bus requirements, integration design and more
Clarity
I help bring clarity to your initiatives. Experience from helping significant organisations gives me a head-full of business patterns that can be very useful!
Direction
From clarity comes direction. I can help you sort through risks and problems, goals and opportunities and accordingly prioritise initiatives to help you achieve strategic goals
Agility
My approach is agile and pragmatic. I help you focus on low-hanging fruit and processes that deliver the most benefit
Speed of Delivery
I help rapid delivery of benefit in a practical sense: defining and socialising processes, implementing process automation. integration of systems and getting dashboards going to give you insight into process performance.
Standards
International standards can be important to organisations. Adoption of good standards aids communication, interoperability and application lifecycle replacements.
Engagement
Win-Win
How I engage with you on a win-win basis to realise your goals
Win-Win
Engagements are about change
* change is about people
* people are about relationships and trust
* I put effort into the people side of change to smooth the way to success
EXPLORATION
EXPLORATION
Your Needs, Your Plans
ALIGNMENT
ALIGNMENT
I look at Cultural Alignment, Service Alignment, Skill Requirements, Terms of Engagement and more to ensure what you envision, we can deliver together
DELIVERY
DELIVERY
Delivering value is front of my mind. through Discovery, Envision, Design and Delivery phases and into ongoing care
Capabilities
Management Workshops
I work with senior management teams to help prioritise work according to strategic alignment, benefit, investment, risk, external dependencies and other criteria.
I enjoy workshops with executive teams and clients find I help bring clarity and direction.
Stakeholder Management
Being able to relate to, understand and negotiate with stakeholders is vital to programs and projects. Understanding the
responsibilities they have, where they fit in the organisation and how they communicate is vital to operating amongst stakeholders.
Interviews
I am comfortable and productive with interviews. Interview subjects say they are comfortable talking to me, and I have repeatedly
been told I am very good at interviewing staff.
Methods
Methods, principles and tools are important to good consulting. Knowing how to approach a customer's need, how to analyse and
document it, and how to provide value for change management are all things that occupy my mind
Frameworks
Having a basic grasp of various frameworks informs thinking. Being able to appreciate different ways of looking at things,
classifying data and linking framework artifacts together provides a great boost to the usefulness of information
Notations
BPMN 2.0, UML, DMN, CMN
I am expert with BPMN 2.0. I commented on the first draft from a holistic modelling perspective. I use UML for organisation, information, event, location and other models if the tool I am using does not have in-built capabilities. I also have exposure to DMN and CMN.
Solutions
Business Improvement Initiatives
You need positive change? I help with
* Management Team workshops
* Problem and Opportunity modelling
* Developing a Program Of Work
* Writing Project Charters
* Running projects
Digital Transformation Programs
Digital Transform,ation is often IT driven and results are very varied. I help you drive digital transformation from the business end to maximise business value
Workflow automation
Workflow Automation involves automating the human oriented tasks in a process so they all work in sequence with handovers governed by a process engine. I have lots of experience with design and automation.
NOTE: Workflow Automation is a sub-set of Business Process Automation
Service Bus Design
A Service Bus essentially creates a layer between your human task flow and your applications, giving you the chance to standardise formats and ensure integration works well.
NOTE: On smaller scale projects, workflow automation, service bus and integration may be achieved using a Business Process Engine that has workflow, semantic and integration capability.
Integration Design
Knowing how to run workshops involving multiple companies, departments, locations, teams or software platforms is vital in achieving sound integrations. I know this territory well and provide visual models backed by business process design and application architecture.
CRM implementations
Implementing a CRM without sufficient thought about business processes is a recipe for disaster!
Both Product and Service oriented organisations really need the to know and manage their customers! I have been involved in large and small scale CRM design and implementations and can help you get it right.
Data Warehousing
Data Warehousing without good business modelling will give you confusion and limited ability to leverage the data you collect. I help you model your business data to create a Semantic Model that governs processes, integrations and data warehousing.
You will be delighted at how easy Data Warehousing is if these things are done!
Business Intelligence Dashboards
Many B.I. Dashboards use bad data! Design really needs to come from good business modeling! There's a need to get your business model right and then drive data standardisation through all the layers.
I can help revolutionise your operations!
The Process Expert's Approach
- Do you want a consultant who is able to start exactly where you are?
- Are you interested in a journey of self-realisation, during which you may see your processes, problems and opportunities clearly for the first time?
- Do you value a consultant who keeps an eye on Strategic Alignment, helping you achieve your ultimate goals
My Consulting Value Chain
Analyse & Document Your Business
From tactical to strategic; from process focused to a full business architecture approach
Train Your Team
AIM: get your team unified and productive using the latest diagrams and methods
Improve Your Act
AIM: realise business process improvements in areas of Operational Efficiency and Customer Service Excellence.
Unify Your Systems
AIM: business process automation in the cloud is very cool and productive technology!
Get Your Eagle's Eyes
AIM: get visibility your operations, know when there are incidents; when things are running late; or you’re not producing enough
This is a general path or maturity that organisations generally aspire to. Where you start and what you want to achieve depends on your business strategy and how your organisation is currently placed. I offer strategic consulting to help your organisation confirm its roadmap, set plans in place and find both low-hanging fruit and strategic gains.
There is a revolution going on with Business Process platforms, NO-CODE composable business applications and AI. Just look at Gartner Group, Meta Groups and other analysts to see how important these technologies will be to enable you in realising your business plans! Contact me for a free consultation to start getting on top of your strategic business goals!
Contact Me
The Process Expert helps Tasmanian and Australian mainland organisations with business transformation, focusing on Customer Service Excellence & Operational Efficiency. I work with senior management and operational staff to identify and target problems with a strategic, framework oriented approach that provides ongoing value to my customers.
I work closely with my clients. Feedback constantly shows they appreciate the skills, focus and consistency of an expert consultant. Results speak for themselves!