There is a new power under the hood!

The advent of EVs (Electric Vehicles) has been disruptive in a largely positive way.
Have you noticed just how much EVs have disrupted the car market? It took some time for them to really get going, but now they are selling like hot cakes and are everywhere!

  1. They are really easy to drive.
  2. They are very reliable.
  3. They don’t need as much servicing. 

EVs are DISRUPTIVE!

AI will be moreso!

  1. If you think you have seen disruption with EVs, then consider your life in the 2000s:
  2. smartphones
  3. online marketplaces
  4. ride-sharing services
  5. streaming platforms


Shall I go on?

AI and Hyper-Automation are going to make your head spin! 

The possibilities we now have in front of us with Artificial Intelligence and the amazing ability now at our fingertips to stitch applications together in the cloud using Business Process Management Systems (BPMS) and Integration Brokers present incredible opportunity to revolutionise the way you do business. The possibilities may well make your head spin! We can go:

  1. faster
  2. more reliably
  3. with less human intervention (like retyping!)


The power of AI Architecture is however reliant on good business modelling to make it successful because an AI is only as good as the data you train it on. I find myself in a place then, where the skills I have diligently built over the years to help businesses with operational efficiency are now required as an AI Architect too.

What skills are needed?

  1. Organisational modelling
  2. Business Process (process states or statii is  really important information)
  3. Modelling of information! AI needs to know what particular attributes are important and needs to have the data in a reliable and consistent state for it to be useful. Take for example a list of states: one system stores state number, another uses the three letter code (VIC, TAS, NSW etc. in Australia) and yet another might just use V, T, N etc. Inconsistencies like these need resolving and standardising for AI to digest the data and make use of it.
  4. Applications and Application Interfaces  need to be understood
  5. Locations and Business Events must also be depicted and characterised!

It’s No Small Job: But The Advantages Are AMAZING!

I am working with Zertain on a project that has me doing business modelling with the executive team, including business strategy and roadmaps, whilst some technical guys go ‘bottom up’ to get a firm idea of the information and technologies that are in place. These two perspectives will give us a great idea as to the hyper-automation and AI opportunities for the organisation.

Where On Your Journey?

Where are you on your journey with disruptive technologies?

  • Have you planned for them?
  • Do you have an estimate of costs and benefits?
  • Do you understand the risks?
  • Do you know how to start?

If you have answered NO to any of these questions, please contact me to start a conversation about planning for hyper-automation and/or AI. Please grab a FREE CONSULTATION to get the conversation going, and we will plan how to adopt these disruptive and hugely beneficial technologies for your organisation.

The Process Expert helps Tasmanian and Australian mainland organisations with business transformation, focusing on Customer Service Excellence & Operational Efficiency. I work with senior management and operational staff to identify and target problems with a strategic, framework oriented approach that provides ongoing value to my customers.

I work closely with my clients. Feedback constantly shows they appreciate the skills, focus and consistency of an expert consultant. Results speak for themselves!

Steve Barnes is The Process Expert. Based in Launceston, Tasmania I primarily serve Launceston and region, Hobart, Melbourne, Sydney and Brisbane. My services include management workshops. live visual modelling sessions, enterprise business architecture, business analysis, business process analysis, business process architecture, application architecture, application integration, integration  design, hyper-automation, workflow automation, business process automation.

About The Process Expert, Launceston, Tasmania, Australia

The Process Expert is based in Launceston Tasmania, Australia and consulting in Launceston & Hobart as well as Melbourne, Sydney and Brisbane. I am available overseas by special arrangement and increasingly work over the Internet and use video conferencing.

The Process Expert specialises in comprehensive business analysis and process improvement solutions. As a seasoned business analyst, I work with senior management and operational staff and am dedicated to helping businesses achieve operational excellence through strategic insights and tailored solutions. 

Services in Launceston and Tasmania, Melbourne, Sydney and Brisbane (and elsewhere by special arrangement):

  • Management Consulting
  • Stakeholder Consensus Workshops
  • Business Improvement Mentoring
  • Business Strategy
  • Organisational Design
  • Enterprise Business Architecture
  • Business Process Improvement
  • Application Architecture
  • Integration Design
  • Workflow Optimization and Efficiency
  • Workflow Automation
  • Business Process Design using BPMN
  • Process Hierarchy Analysis
  • Live BPMN process design workshops
  • Value Chain Workshops
  • Business Interaction Models
  • BPMN Conversation Diagrams
  • Interaction Design. including Customer Service Blueprints
  • Hyperautomation Solutions
  • Onboarding Process Design & Automation
  • CRM Design, Selection and Implementation
  • ADONIS enterprise architecture 
  • Comprehensive Business Analysis Services
  • Data Analysis and Insights
  • Semantic Layer Design
  • Service Bus Design
  • Market Analysis for Local Businesses
  • Business Strategy Development
  • Competitive Analysis and Market Positioning


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If you would like The Process Expert to speak at an event or participate in a panel or education program, please contact Steve  Barnes on 0483 891 835

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Your chance to talk with The Process Expert!

I offer free 30 minute discussions to help you consider your business model, business requirements, processes, applications, programs and projects in a new light! This is me giving out and hopefully inspiring  and enabling people to bring about meaningful change. If you like what I do, I can mentor your organisation on an ongoing basis*.

*note: there are limited places available so it is best to act now!



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Steve Barnes
The Process Expert
mob +61 483 891 835