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Australian Industry Coverage Matters!
Several customers along the way of my consulting life have demonstrated genuine surprise that I am able to understand their business and problem landscape so quickly. I guess it comes down to having what I call 'a head full of business patterns!
A 'head full of business patterns'
Business is 80% normative
An industry is 90% normative
When I engage with your business, I am carrying a lot of intellectual property that helps me understand things fast, and I will often get to root causes quickly because I have seen similar processes and problems elsewhere.
That means I have a good start on options for solutions too!
Some Industries I Have Helped
medical
ministry
automotive
fire service
police
army
Photography
Economic Development
Council Planning Department
Transport
Radio
Web Development
Lottery
Training
Council
Banking
University
Building
Airlines
Retail
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Transformation Services
- Management Workshops
- Project Charters
- Programs of Work
- Software Selection Criteria
- Business Intelligence Dashboards
- Hyperautomation Solutions
- Digital Transformation
- Workflow Automation
- Service Bus Design
- CRM Implementation
These services are available Australia wide. I am based in Launceston, Tasmania, but like many management consultants I fly interstate for initial workshops, key meetings and important delivery and training commitments. I also work over Teams, Zoom Google Meet and other platforms, making collaboration with you so much easier!
Expertise
- Enterprise Business Architecture
- Business Process Design
- Application Architecture
- Integration Design
- Workflow Automation
- Hyper-automation solutions
- Visual Business Modelling
- Onboarding Process Design & Automation
- Custiomer Service Improvement
- Service Design
- CRM Design and Implementation
Choose The Process Expert
I am based in Launceston, Tasmania., I am familiar with the government, NGO and business landscape of Launceston and Tasmania in general. I have many years experience in business in Melbourne, regional Victoria, Brisbane and Sydney. I combine this local and regional insight with global best practices to deliver solutions that are both relevant and effective. My approach includes:
- Analyse Your Landscape
- Train Your Team
- Improve Your Act
- Unify Your Systems
- Get Your Eagles Eyes
Success Stories
Tasmania Police, 20th September 2023
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We thoroughly recommend bringing in a process expert like Steve to encourage alternative thinking and mitigate confirmation bias. When considering digital transformation innovation and adaptability is key. We reached out to Steve to help us foster a more open-minded and adaptable environment.
Joanne Postlewaithe
Manager Community Recovery, Buloke Shire Council, Victoria, Australia
Steve has made a real difference during to the implementation process of Monitor CRMS for Central Goldfields Shire...
His focussed attention to detail and the understanding of both technology and its application in the Economic Development space has been a key driver in the implementation of Monitor CRMS.
Hans-Karel Foss
Head of Software Engineering, Monitor CRMS, Australia
see more success stories in
Contact Me Today!
Take the first step towards operational excellence. Reach out to The Process Expert to discuss your needs and explore how our tailored solutions can help your business thrive.
Let’s work together to transform your business processes and achieve remarkable results. With The Process Expert, the future of your business starts now.
By choosing The Process Expert, you’re not just hiring a management consultant; you’re partnering someone who is dedicated to driving your business forward!
My holistic approach ensures that every dimension of your operations is optimized for success.
Join the ranks of successful businesses from many industries that have trusted me to elevate their operational efficiency and customer service, driving sustainable growth.
My holistic approach ensures that every dimension of your operations is optimized for success.
Join the ranks of successful businesses from many industries that have trusted me to elevate their operational efficiency and customer service, driving sustainable growth.
Steve Barnes
The Process Expert
The Process Expert helps Tasmanian and Australian mainland organisations with business transformation, focusing on Customer Service Excellence & Operational Efficiency. I work with senior management and operational staff to identify and target problems with a strategic, framework oriented approach that provides ongoing value to my customers.
I work closely with my clients. Feedback constantly shows they appreciate the skills, focus and consistency of an expert consultant. Results speak for themselves!
Steve Barnes is The Process Expert. Based in Launceston, Tasmania I primarily serve Launceston and region, Hobart, Melbourne, Sydney and Brisbane. My services include management workshops. live visual modelling sessions, enterprise business architecture, business analysis, business process analysis, business process architecture, application architecture, application integration, integration design, hyper-automation, workflow automation, business process automation.