“BEATING THE BUSINESS BUGS” business briefings

This briefing will walk you through the value chain of activities necessary to get control of and improve your business processes. I’ll give you methods to look at and some free tools available on the web that can help you. By the end of this briefing, you’ll look at your business operations with fresh eyes, and feel more enabled to promote positive change in your organisation and processes. 

Suitable for micro-businesses through to SMEs to corporate entities.

Why this briefing? Because Nine Out Of Ten Businesses Struggle With Business Bugs!

Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business.

These businesses lose face to customers when things get delayed or go wrong; they lose money because they don’t have the environment and assistance to be truly productive; and product quality can suffer when the pressure is on and there is insufficient visibility of the process for management.

We fortunately live in a remarkable time where process improvement experts can help you shape your business operations, pinning down how things should be done and making that constantly front of mind for staff; measuring and improving problem areas, and giving management never before experienced visibility and insight into their business operations.

Learn From The Process Expert’s Approach

1. Document Your Business: How to Analyse and Document your Operations!

2. Train Your Team: The Best Way To Define and Socialise Processes

3. Improve Your Act: Business Improvement How To

4. Unify The Systems: Process Automation and System Integration

5. Get Your Eagle’s Eyes: Business Dashboards

By the end of this briefing, you’ll have a clearer focus on your business operations and how to look at improving them!

No briefings are currently planned. Please use the contact page to express interest in a briefing.

Thanks for visiting.

Steve Barnes
The Process Expert

About The Process Expert, Launceston, Tasmania, Australia

The Process Expert is based in Launceston Tasmania, Australia and consulting in Launceston & Hobart as well as Melbourne, Sydney and Brisbane. I am available overseas by special arrangement and increasingly work over the Internet and use video conferencing.

The Process Expert specialises in comprehensive business analysis and process improvement solutions. As a seasoned business analyst, I work with senior management and operational staff and am dedicated to helping businesses achieve operational excellence through strategic insights and tailored solutions. 

Services in Launceston and Tasmania, Melbourne, Sydney and Brisbane (and elsewhere by special arrangement):

  • Management Consulting
  • Stakeholder Consensus Workshops
  • Business Improvement Mentoring
  • Business Strategy
  • Organisational Design
  • Enterprise Business Architecture
  • Business Process Improvement
  • Application Architecture
  • Integration Design
  • Workflow Optimization and Efficiency
  • Workflow Automation
  • Business Process Design using BPMN
  • Process Hierarchy Analysis
  • Live BPMN process design workshops
  • Value Chain Workshops
  • Business Interaction Models
  • BPMN Conversation Diagrams
  • Interaction Design. including Customer Service Blueprints
  • Hyperautomation Solutions
  • Onboarding Process Design & Automation
  • CRM Design, Selection and Implementation
  • ADONIS enterprise architecture 
  • Comprehensive Business Analysis Services
  • Data Analysis and Insights
  • Semantic Layer Design
  • Service Bus Design
  • Market Analysis for Local Businesses
  • Business Strategy Development
  • Competitive Analysis and Market Positioning


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If you would like The Process Expert to speak at an event or participate in a panel or education program, please contact Steve  Barnes on 0483 891 835

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Steve Barnes
The Process Expert
mob +61 483 891 835