Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business.
These businesses lose face to customers when things get delayed or go wrong; they lose money because they don’t have the environment and assistance to be truly productive; and product quality can suffer when the pressure is on and there is insufficient visibility of the process for management.
We fortunately live in a remarkable time where process improvement experts can help you shape your business operations, pinning down how things should be done and making that constantly front of mind for staff; measuring and improving problem areas, and giving management never before experienced visibility and insight into their business operations.
I’m launching a new brand which focuses on Business Process Improvement. I’m calling “The Process Expert” to address these needs; for Ballarat and Melbourne businesses, as well as those further afield.
MISSION: The Process Expert helps your business gain efficiency and better your customer service.
FOCUS: Operational Efficiency ~ Product and Service Quality ~ Customer Service Excellence
Document Your Business – holistic business process, organisation and information modelling. The process of figuring out what you do any why in itself can solve many issues! I’ll share briefly how I document your business and why it works so well!
Train Your Team – get your team unified and productive using the latest diagrams and methods. Team training often doesn’t stick, and people put training notes in a draw and forget about them. My techniques put training and compliance front of mind, so you get what you asked for in your business operations.
Improve Your Act – it’s time for business process improvement to give you real benefits. There are multiple techniques used to help businesses improve their outcomes. One of the newer ones in LEAN. It’s a great methodology, and I take the best from it and other techniques I’ve used to give maximum benefit to SMEs.
Unify The Systems – business process automation in the cloud! You can now radically reduce the double entry and errors in your workplace! We can implement a logical process as a workflow in the cloud; handing tasks and documents around, and interacting with different cloud applications to create and retrieve important information. This is astoundingly productive, and the reduction in wasted time and errors helps you to scale your business with more confidence.
Get Your Eagle’s Eyes – business dashboards give you what you need to monitor your operations.
If you know anyone who has a receptionist, admin assistant or multiple sales or service staff, they will really identify with the areas I’m going to talk to, and I’ll be providing details of a 90 minute briefing coming soon at the end of my talk.
Looking forward to seeing you all tomorrow morning!
If you’re not a member yet, you’re very welcome! Just book using EventBrite here: https://rob-ballarat.eventbrite.com.au/?aff=paul
Use the code “nugget” to receive a discount 🙂
Kind regards,
Steve Barnes
“The Process Expert”
www.theprocess.expert
The Process Expert is based in Launceston Tasmania, Australia and consulting in Launceston & Hobart as well as Melbourne, Sydney and Brisbane. I am available overseas by special arrangement and increasingly work over the Internet and use video conferencing.
The Process Expert specialises in comprehensive business analysis and process improvement solutions. As a seasoned business analyst, I work with senior management and operational staff and am dedicated to helping businesses achieve operational excellence through strategic insights and tailored solutions.
Services in Launceston and Tasmania, Melbourne, Sydney and Brisbane (and elsewhere by special arrangement):
Contact The Process Expert:
Follow me on LinkedIn for the latest updates and insights on business analysis and process improvement:
Legal: © 2024 The Process Expert. All Rights Reserved
If you would like The Process Expert to speak at an event or participate in a panel or education program, please contact Steve Barnes on 0483 891 835
© All Rights Reserved.
I appeciate your contact and will call soon
Steve Barnes
The Process Expert
mob +61 483 891 835