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You need to get the top end of a business improvement project pinned down properly if you want good results.

  1. That means being able to identify the risks and opportunities relevant to the business or digital transformation project
  2. That means identifying all the roles and their placement in the organisation
  3. And first of all documenting the interactions between roles because that is the context for processes, and processes will fall straight out of good ‘conversation’ design
Goal 1 - Current State
Initial Org, Process Architecture, Interactions/Conversations. Possibly some top-level BPMN diagrams with problems, risks and opportunities annotated.
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Goal 2 - Envisioned State
High level conversations, processes and application interactions defined
Goal 3 - Transformation Brief
Collate all information and write a report to aid definition and kick-off of Discovery phase.
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Transformation Project Outcomes
This is a huge boost to projects and puts them firmly on the rails to success!
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This is the stuff I live and breathe!

3 Day Project Startup Consultancy
I offer a three day project startup consultancy to help you get going.
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Day 1 - CONTEXT DAY
One the first day, I meet with the people closest to the project and then the stakeholders - generally the senior management team
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DAY 2 - OPERATIONS DAY
I get a look at the top end of your processes
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DAY 3 - CONFIRM AND REPORT DAY
The third day is to wrap up my findings, confirming details or diving a bit deeper with management and operational staff and then producing a succinct report aimed at C-LEVEL to present my findings. The report will paint a picture of your organisation and highlight risks, problems and opportunities. It will also seek to outline a program of work which can inform the next stage of business transformation.
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Benefit 1 - Cultural Gains
My engagement will help mature and shape perceptions amongst your team team as a whole. It will contribute to positive culture change by introducing new ideas, methods and tools
Benefit 2 - Process Context and Framework
I will deliver a process context and framework that will be a great enabler for your project and others that will gain from the sure foundation that we lay
Benefit 3 - Discovery Positioning
Being better positioned and having inputs for the discovery phase means you can:

1) reduce risk and gain clarity
2) have a foundation for more confident process analysis
3) Better engage with stakeholders to gain buy-in
4) have more chance of removing organisation impediments
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Transformation Services for Tasmania

  • Management Workshops
  • Project Charters
  • Programs of Work
  • Software Selection Criteria
  • Business Intelligence Dashboards
  • Hyperautomation Solutions
  • Digital Transformation
  • Workflow Automation
  • Service Bus Design
  • CRM Implementation

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Contact me to get help with your Business or Digital Transformation project

Feedback from customers is always a great thing!

In the past few years I have heard:
"You are a master at BPMN process models"
"You taught me more in two days than I have learned the past six months"
"This has completely revised the way we see our operations and it's really helpful".

If it's your turn to get a bomb under your Business or Digital Transformation projects, then it's time to give me a call!
Steve Barnes
The Process Expert
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The Process Expert helps Tasmanian and Australian mainland organisations with business transformation, focusing on Customer Service Excellence & Operational Efficiency. I work with senior management and operational staff to identify and target problems with a strategic, framework oriented approach that provides ongoing value to my customers.

I work closely with my clients. Feedback constantly shows they appreciate the skills, focus and consistency of an expert consultant. Results speak for themselves!

Steve Barnes is The Process Expert. Based in Launceston, Tasmania I primarily serve Launceston and region, Hobart, Melbourne, Sydney and Brisbane. My services include management workshops. live visual modelling sessions, enterprise business architecture, business analysis, business process analysis, business process architecture, application architecture, application integration, integration  design, hyper-automation, workflow automation, business process automation.

About The Process Expert, Launceston, Tasmania, Australia

The Process Expert is based in Launceston Tasmania, Australia and consulting in Launceston & Hobart as well as Melbourne, Sydney and Brisbane. I am available overseas by special arrangement and increasingly work over the Internet and use video conferencing.

The Process Expert specialises in comprehensive business analysis and process improvement solutions. As a seasoned business analyst, I work with senior management and operational staff and am dedicated to helping businesses achieve operational excellence through strategic insights and tailored solutions. 

Services in Launceston and Tasmania, Melbourne, Sydney and Brisbane (and elsewhere by special arrangement):

  • Management Consulting
  • Stakeholder Consensus Workshops
  • Business Improvement Mentoring
  • Business Strategy
  • Organisational Design
  • Enterprise Business Architecture
  • Business Process Improvement
  • Application Architecture
  • Integration Design
  • Workflow Optimization and Efficiency
  • Workflow Automation
  • Business Process Design using BPMN
  • Process Hierarchy Analysis
  • Live BPMN process design workshops
  • Value Chain Workshops
  • Business Interaction Models
  • BPMN Conversation Diagrams
  • Interaction Design. including Customer Service Blueprints
  • Hyperautomation Solutions
  • Onboarding Process Design & Automation
  • CRM Design, Selection and Implementation
  • ADONIS enterprise architecture 
  • Comprehensive Business Analysis Services
  • Data Analysis and Insights
  • Semantic Layer Design
  • Service Bus Design
  • Market Analysis for Local Businesses
  • Business Strategy Development
  • Competitive Analysis and Market Positioning


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If you would like The Process Expert to speak at an event or participate in a panel or education program, please contact Steve  Barnes on 0483 891 835

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Steve Barnes
The Process Expert
mob +61 483 891 835

Your chance to talk with The Process Expert!

I offer free 30 minute discussions to help you consider your business model, business requirements, processes, applications, programs and projects in a new light! This is me giving out and hopefully inspiring  and enabling people to bring about meaningful change. If you like what I do, I can mentor your organisation on an ongoing basis*.

*note: there are limited places available so it is best to act now!