Steve Barnes is "The Process Expert"

The Process Expert’s BLOG

Process Understanding Promotes Task Efficiency

Process Understanding Promotes Task Efficiency! A large part of my background is business process modelling. I have consulted and trained organisations internationally, commented on the first BPMN standard, have sat on an expert panel at QUT in Brisbane, Australia and was featured recently in a Process Pioneers podcast.  I use BPMN to not only define …

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Improving Operational Excellence is an interesting task

Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy.  Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …

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Business Process design using BPMN

Are you choosing a BPM platform – here are some players!

There are a few top tier corporate tools that are very pricey and come with all sorts of benefits; then there’s a middle tier coming about that has capabilities around integration, throw and catch events; then the lowest is a partial BPMN implementation that is using BPMN as a booster to get attention. It’s basically …

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TPE Treacey Wiersema Product Leadership

You’ve got to excel at something – consult Treacey-Wiersema’s method!

You’ve got to excel at something! Q. What does JetStar concentrate on? A. Efficiency, followed by Product Leadership Q. What does David Jones concentrate on? A. Product Leadership and Customer Intimacy You can’t do all three of these. What you do defines the shape of your organisation. I’ve consulted with many businesses over the years …

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Streak CRM for Gmail

Streak CRM for Gmail is a great tool for small business

Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …

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business model

Finding a Modelling Approach that provides Business Value

I’ve been watching a video on modelling approach for Enterprise Business Architecture. The presenter comes from a university research background. It’s refreshing to see someone who understands this territory well presenting on this subject matter. To me, it’s not rocket science; it’s intuitive at this stage, but I must remember it took me years to consume …

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Business Strategy

I’ll help your business gain Operational Efficiency and better your Customer Service

My new tagline for The Process Expert is “Helping your business gain operational efficiency and better your customer service”, which focuses more clearly on operational efficiency and customer service by dropping product & service improvement. Why the change? Because I realised my consulting was set toward two of the three disciplines I’ve commonly talked about for …

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