Steve Barnes is "The Process Expert"

business process

Improving Operational Excellence is an interesting task

Walking into a business and analysing it for Operational Excellence is always an interesting task! Improving your operations should not compromise product leadership, customer service or customer intimacy.  Major shortfalls in operations are normally visible to a seasoned practitioner in the first few weeks of a consulting assignment. The rest of the DISCOVERY phase is …

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Streak CRM for Gmail

Streak CRM for Gmail is a great tool for small business

Having a business process management background, I’ve looked to pin down my own processes as much as possible. One venture I’ve defined processes for is Four Foot Fotos, a Ballarat based pet photography business I run with one of my daughters. I’ve had a recent windfall: the Ballarat International Foto Biennale invited me to do …

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Beating The Business Bugs

Beating The Business Bugs!

Nine Out Of Ten Businesses Struggle With Business Bugs! Nine out of ten SMEs struggle with mix-ups from phone calls, having to rectify things gone wrong, needing to enter information into multiple applications (and making mistakes in doing so) and just having no real feeling for the overall logical processes that drive their business. These …

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